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Questions & answers
Straight answers, no judgment, no requirement to explain yourself.
Getting help
No. Abuse is not only physical, and you do not need to prove anything to reach out. Many people call because something feels wrong and they want to talk it through. That is a good enough reason.
No. Services are available whether you are staying, thinking about leaving, or already gone. Advocates will not pressure you toward a decision, and safety planning works in every one of those situations.
No. All services at Maxine's Arms are provided at no cost to survivors.
No. You do not need a police report, a protective order, or documentation of any kind to receive services.
Yes. Maxine's Arms shelters individuals and families, and provides age-appropriate therapeutic support and trauma-informed activities for children exposed to violence or abuse.
Talk to an advocate. Threats to pets are a recognized part of abuse and a common reason people delay leaving, and advocates can look into safe-haven fostering options in the community.
Abuse happens to people of every gender, and everyone deserves support. Contact an advocate to talk about what Maxine's Arms can provide directly and what it can arrange through community partners.
Shelter and privacy
The shelter location is confidential. That is standard practice for domestic violence programs and it is one of the most important protections for the people staying there. When you contact an advocate, they will make arrangements with you directly.
Advocates hold what you share in confidence. There are narrow legal limits that apply to every provider — such as mandatory reporting of suspected child abuse — and an advocate can explain exactly how those apply before you share anything you are unsure about.
[SHELTER STAY LENGTH POLICY REQUIRED — confirm with program leadership before launch.]
Bring what you can carry safely, and do not delay leaving to gather things. Residents receive immediate access to food, clothing, hygiene supplies and safe sleeping accommodations upon intake. If you have time, identification and important documents are the most difficult items to replace.
Helping someone else
Say that you believe them, that it is not their fault, and that you are not going anywhere. Avoid ultimatums — people who are being isolated need one relationship that has no conditions attached. Ask what would be helpful rather than telling them what to do.
No. Leaving is rarely a single event, and the period around leaving is the most dangerous. Staying in contact and staying non-judgmental is the single most useful thing you can do.
Yes. You can call an advocate to talk through the situation and understand the options, even if the person is not ready. Advocates can help you help them.
Supporting the work
See the Donate page. One-time gifts, monthly giving, in-kind donations and sponsorships all support the work.
No. Donations are never received at the shelter itself. Contact us first and we will arrange a safe drop-off location.
[TAX STATUS AND EIN REQUIRED — confirm before launch.]
Start on the Volunteer page. All volunteers complete an application, screening, and training on trauma-informed care and victim advocacy.
Right now
If you need to talk to someone right now
These are statewide and national services. They are free, confidential, available 24 hours a day, and none of them is operated by Maxine’s Arms. To reach Maxine’s Arms directly, call 773-243-5464.
National Domestic Violence Hotline
Support for anyone affected by relationship abuse — including people who are unsure whether what they are experiencing counts.
800-799-SAFE (7233) Or text START to 88788 · TTY 1-800-787-3224 · thehotline.orgIllinois Domestic Violence Hotline
Illinois’ statewide 24-hour hotline. Call, text or chat with an advocate who can connect you to a program anywhere in the state.
877-863-6338 877-TO END DV · 240+ languages · the-network.orgStrongHearts Native Helpline
Culturally appropriate support for Native Americans and Alaska Natives affected by domestic, dating and sexual violence.
844-7NATIVE 844-762-8483 · strongheartshelpline.orgRAINN National Sexual Assault Hotline
For survivors of sexual assault, by phone or online chat, routed to a provider near you.
800-656-HOPE 800-656-4673 · rainn.org988 Suicide & Crisis Lifeline
Free, confidential support during any mental health or emotional crisis, by call or text.
988 Call or text 988 · 988lifeline.orgIf you are in immediate danger or facing a life-threatening emergency, call 911.
